From your reply Jensen P, I am wondering if you have fully understood the issue. How satisfied are you with this response? I can then save this scanned image, attach it to the fax form and send the fax without any problem. Please check if the scanner is correctly configured. In reply to Jessen P’s post on February 4, How satisfied are you with this reply?
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What is the complete error message that you get when you scan?
I have downloaded all relevant downloads. However I am able to select the Scan function and get the document scanned. Does the issue persist when you perform a scan of a particular document? Update or reinstall the driver if required and try again. I can then save sxan scanned image, attach it to the fax form and send the fax without any problem. In reply to Jessen P’s post on February 3, Lakota Peter Created on February 2, If a driver is not available or if you’ve updated the ppro4000 and still can’t select the scanner, find out if your scanner uses TWAIN technology.
New Lexmark printer, Fax and Scan not working – Microsoft Community
In reply to Lakota Peter’s post on February 4, In reply to Lakota Peter’s post on February 3, This thread is locked. From your reply Jensen P, I am wondering if you have fully understood the issue.
You can follow the question or vote as helpful, but you cannot reply to this thread. Sorry this didn’t help. As a work-around I then save the scan as a PDF file and attach it to the fax form and complete the faxing.
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New Lexmark printer, Fax and Scan not working
Lakota Peter Replied on February 3, When I select ” Scan ” from this same menu the scan of the same document completes pexmark any problem. I have not tried to reinstall the driver as the Scan function works.
In reply to Cameron O’s post on February 4, She did confirm that all my drivers were up to date. Cameron O Replied on February 4, Please check if the scanner is correctly configured.
Thank you for choosing Windows and thanks sccan providing us an opportunity to assist you. Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for pr4000 technical support services. Since installing the Lexmark when I try to use this same function I get and error message ” Unable to scan. Thanks for marking this as the answer. How satisfied are you with this reply?
So my conclusion is that Windows Fax and Scan gets along with Canon scanners but not Lexmark and I will just have to live with my work around. As I have stated, I am able to scan documents and save them on my computer so obviously it is on and connected. The complete error message is: I have reinstalled the drivers and checked for any updates and there are none. Thanks for your feedback, it helps us improve the site.
Have a nice day!